Delivery and Returns
Delivery within the United Kingdom is charged at a flat rate of £3.30 per order. Free delivery is available for orders of £30 or over.
We offer international delivery, these rates are viewable in the checkout once you have entered your delivery address and before you proceed to the payment screen.
All orders are processed at 1pm each day, any orders received by 1pm will be dispatched that day. Orders received after 1pm will be processed and dispatched the next day. Our warehouse does not operate at weekends or on Bank Holidays.
Orders are dispatched on a Royal Mail service that should take 2-3 working days to arrive with you. However we cannot be held responsible and are not liable for any delay in this service as this is beyond our control.
If you require your order more urgently or have any special requests please email firstname.lastname@example.org prior to placing your order and we will do our best to accommodate you.
We hope you will enjoy using our products but in the unlikely event you are not happy with your purchase please contact us at email@example.com within 14 days of placing your order to arrange a return and refund or exchange. The order will need to be returned to us in its original packaging, in the condition it was received and in an unopened and unused state.
It will be your responsibility to return your item(s) to us, therefore for your protection we recommend using a trackable service such as Royal Mail’s recorded delivery or special delivery as we cannot be held liable for as we cannot be held responsible for any loss or damage to your goods whilst they are being returned.
If the goods are being returned because they were incorrectly supplied we will refund the postage costs, otherwise you will be liable for any costs incurred.
Please note we can only accept returns of products bought directly from our website, if you purchased our products from one of our stockists then you will need to arrange your returns direct with them.
We welcome your feedback and take pride in our personal service, so please feel free to contact us directly with any concerns or comments at firstname.lastname@example.org